{"id":889,"date":"2022-12-12T17:15:11","date_gmt":"2022-12-12T17:15:11","guid":{"rendered":"https:\/\/demo1.riviera.365villas.com\/?page_id=889"},"modified":"2025-07-24T12:04:59","modified_gmt":"2025-07-24T10:04:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/almarinavillas.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Header Section&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_fullwidth_header title=&#8221;FAQs&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|700|||||||&#8221; title_font_size=&#8221;55px&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0) 0%|rgba(0,0,0,0.65) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/almarinavillas.com\/wp-content\/uploads\/sites\/21\/2024\/12\/MANAGEMENT-WORKING2.jpg&#8221; custom_padding=&#8221;100px||100px||true|false&#8221; custom_padding_tablet=&#8221;75px||75px||true|false&#8221; custom_padding_phone=&#8221;50px||50px||true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;50px&#8221; title_font_size_phone=&#8221;35px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; subhead_font_size_tablet=&#8221;16px&#8221; subhead_font_size_phone=&#8221;16px&#8221; subhead_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; theme_builder_area=&#8221;post_content&#8221; title_text=&#8221;MANAGEMENT-WORKING2&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQs Section&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;70px|0px|70px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;60%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;85%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;700px&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_accordion open_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; closed_toggle_text_color=&#8221;#747474&#8243; closed_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;gcid-5bab696a-f1eb-4970-a89f-99ec3a576a86&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;35px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|700|||||||&#8221; body_font=&#8221;||on||||||&#8221; body_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;&#8221; toggle_font_size_phone=&#8221;16px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{%22gcid-5bab696a-f1eb-4970-a89f-99ec3a576a86%22:%91%22icon_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_accordion_item title=&#8221;Is the bedlinen included?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Of course it is. The booking Price includes the bedlinen and towels: Yes, it does include cotton bed linen and good quality towels. It does not include the beach towels if it is explicitly stated in the villa description.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the check-in and checkout time?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]The standard checkin time is from 4pm and the checkout time is until 11am. However, if you are interested in checking in before or checking out later please let us know in advance to check if it is possible.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where do I have to go for the check-in?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]I guess you do not like queueing to get the keys. With us the meeting point is your villa.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does our villa have Aircon and heating?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]Yes, all the villas we manage have air-conditioning and heating.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I smoke in the villa?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]No, all our villas are not smoking. If you smoke please do it in the pool area but not inside the villa.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I take my pet with me?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]Most of our villas allow pets. However, please check the villa description to be sure your villa does. It always has an affordable extra Price to make a special cleaning after your stay.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can we invite friends to our villa?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]You can invite them provided that you do not exceed the maximum number of people allowed in the villa.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can we use the villa for weddings and similar celebrations?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; open=&#8221;off&#8221;]No, our contract with the owners does not include celebrations.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; 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header_font_size_phone=&#8221;23px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;21px&#8221; body_font_size_phone=&#8221;20px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; body_line_height_tablet=&#8221;&#8221; body_line_height_phone=&#8221;0.6em&#8221; body_line_height_last_edited=&#8221;on|phone&#8221; transform_styles_tablet=&#8221;&#8221; transform_styles_phone=&#8221;&#8221; custom_css_blurb_title=&#8221;margin-top:-10px&#8221; global_module=&#8221;1854&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; custom_css_blurb_title_last_edited=&#8221;on|phone&#8221; custom_css_blurb_title_phone=&#8221;margin-top:-20px&#8221; custom_css_blurb_title_tablet=&#8221;margin-top:-10px&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>+34 609 902 482<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|10px||10px|false|true&#8221; border_width_right=&#8221;1px&#8221; border_color_right=&#8221;rgba(255,255,255,0.25)&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Almarina Villas Office&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe081;||divi||400&#8243; icon_color=&#8221;#B58554&#8243; image_icon_background_color=&#8221;RGBA(255,255,255,0)&#8221; image_icon_width=&#8221;40px&#8221; image_icon_width_tablet=&#8221;34px&#8221; image_icon_width_phone=&#8221;25px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;CTA Address&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;27px&#8221; body_font_size=&#8221;19px&#8221; transform_scale_tablet=&#8221;90%|90%&#8221; transform_scale_phone=&#8221;&#8221; transform_scale_last_edited=&#8221;on|tablet&#8221; transform_translate_tablet=&#8221;&#8221; transform_translate_phone=&#8221;&#8221; transform_translate_last_edited=&#8221;on|desktop&#8221; transform_rotate_tablet=&#8221;&#8221; transform_rotate_phone=&#8221;&#8221; transform_rotate_last_edited=&#8221;on|desktop&#8221; transform_skew_tablet=&#8221;&#8221; transform_skew_phone=&#8221;&#8221; transform_skew_last_edited=&#8221;on|desktop&#8221; transform_origin_tablet=&#8221;&#8221; transform_origin_phone=&#8221;&#8221; transform_origin_last_edited=&#8221;on|desktop&#8221; transform_styles_last_edited=&#8221;on|tablet&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;24px&#8221; header_font_size_phone=&#8221;23px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;17px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; body_line_height_tablet=&#8221;&#8221; body_line_height_phone=&#8221;1.3em&#8221; body_line_height_last_edited=&#8221;on|phone&#8221; transform_styles_tablet=&#8221;&#8221; transform_styles_phone=&#8221;&#8221; custom_css_blurb_title=&#8221;margin-top:-10px&#8221; global_module=&#8221;1850&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; custom_css_blurb_title_phone=&#8221;margin-top:-20px&#8221; custom_css_blurb_title_last_edited=&#8221;on|phone&#8221; custom_css_blurb_title_tablet=&#8221;margin-top:-10px&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Calle Pizarro 10, Pta 1. 46004. Valencia.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|10px||10px|false|true&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Email us&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf0e0;||fa||900&#8243; icon_color=&#8221;#B58554&#8243; image_icon_background_color=&#8221;RGBA(255,255,255,0)&#8221; image_icon_width=&#8221;40px&#8221; image_icon_width_tablet=&#8221;34px&#8221; image_icon_width_phone=&#8221;25px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;CTA Email&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;27px&#8221; body_font_size=&#8221;23px&#8221; transform_scale_tablet=&#8221;90%|90%&#8221; transform_scale_phone=&#8221;&#8221; transform_scale_last_edited=&#8221;on|phone&#8221; transform_translate_tablet=&#8221;&#8221; transform_translate_phone=&#8221;&#8221; transform_translate_last_edited=&#8221;on|desktop&#8221; transform_rotate_tablet=&#8221;&#8221; transform_rotate_phone=&#8221;&#8221; transform_rotate_last_edited=&#8221;on|desktop&#8221; transform_skew_tablet=&#8221;&#8221; transform_skew_phone=&#8221;&#8221; transform_skew_last_edited=&#8221;on|desktop&#8221; transform_origin_tablet=&#8221;&#8221; transform_origin_phone=&#8221;&#8221; transform_origin_last_edited=&#8221;on|desktop&#8221; transform_styles_last_edited=&#8221;on|phone&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;24px&#8221; header_font_size_phone=&#8221;23px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;21px&#8221; body_font_size_phone=&#8221;20px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; body_line_height_tablet=&#8221;&#8221; body_line_height_phone=&#8221;0.6em&#8221; body_line_height_last_edited=&#8221;on|phone&#8221; transform_styles_tablet=&#8221;&#8221; transform_styles_phone=&#8221;&#8221; custom_css_blurb_title=&#8221;margin-top:-10px&#8221; global_module=&#8221;1851&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; custom_css_blurb_title_phone=&#8221;margin-top:-20px&#8221; custom_css_blurb_title_last_edited=&#8221;on|phone&#8221; custom_css_blurb_title_tablet=&#8221;margin-top:-10px&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>bookings@almarinavillas.com<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Review Slider Section&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;http:\/\/almarina.riviera.365villas.com\/wp-content\/uploads\/sites\/21\/2024\/11\/review-bg.jpg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;50px||50px||true|true&#8221; custom_padding_tablet=&#8221;40px||40px||true|true&#8221; custom_padding_phone=&#8221;40px||40px||true|true&#8221; global_module=&#8221;261&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;40px||40px||true|&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; custom_padding=&#8221;40px|10px|40px|10px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; scroll_horizontal_motion=&#8221;0|50|50|100|2|0|0&#8243; motion_trigger_start=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<div class=\"strong-view strong-view-id-1 modern wpmtst-modern slider-container slider-mode-horizontal slider-adaptive pager-type-full pager-style-buttons nav-position-inside\" data-count=5 data-slider-var=strong_slider_id_1 data-state=idle><div class=\"strong-content wpmslider-content\"><div class=\"wpmtst-testimonial testimonial t-slide post-2088\"><div class=\"wpmtst-testimonial-inner testimonial-inner\"><div data-infinite-loop=\"true\"  class=\"wpmtst-testimonial-content  testimonial-content\"><h3 class=\"wpmtst-testimonial-heading testimonial-heading\">&#8220;BEST PLACE EVER&#8221;<\/h3><p>One of the best places we have stayed in, great location, views, spacious and very clean. The Almarina agency managing the property is a 10\/10. Responsive, proactive and extremely accommodating.<\/p><\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-name\">Fallon Painter - Villa Puerto del Sol <\/div><div class=\"clear\"><\/div><\/div><\/div><div class=\"wpmtst-testimonial testimonial t-slide post-2089\"><div class=\"wpmtst-testimonial-inner testimonial-inner\"><div data-infinite-loop=\"true\"  class=\"wpmtst-testimonial-content  testimonial-content\"><h3 class=\"wpmtst-testimonial-heading testimonial-heading\">&#8220;PERFECTION&#8221;<\/h3><p>&#8220;The Villa is breathtaking. In all our years of staying at Villas throughout the world, this is the best. If we had any problems, the Almarina staff were immediately attentive and provided great support and communication.&#8221;<\/p><\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-name\">Chris Gislingham - Villa Lujo<\/div><div class=\"clear\"><\/div><\/div><\/div><div class=\"wpmtst-testimonial testimonial t-slide post-289\"><div class=\"wpmtst-testimonial-inner testimonial-inner\"><div data-infinite-loop=\"true\"  class=\"wpmtst-testimonial-content  testimonial-content\"><h3 class=\"wpmtst-testimonial-heading testimonial-heading\">&#8220;FIRST CLASS SERVICE&#8221;<\/h3><p>From booking to arrival and departure, this was a first class service. Everything was smooth and nothing was too much trouble. The villa is stunning. You will not be disappointed. We all had a fantastic time.<\/p><\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-name\">John and Victoria - Villa Coral<\/div><div class=\"clear\"><\/div><\/div><\/div><div class=\"wpmtst-testimonial testimonial t-slide post-129\"><div class=\"wpmtst-testimonial-inner testimonial-inner\"><div data-infinite-loop=\"true\"  class=\"wpmtst-testimonial-content  testimonial-content\"><h3 class=\"wpmtst-testimonial-heading testimonial-heading\">&#8220;MAGICAL STAY&#8221;<\/h3><p>Wow! Magical stay, how much we enjoyed it. We will definitely come back! Love.<\/p><\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-name\">Hanne Sels - Villa Naraya<\/div><div class=\"clear\"><\/div><\/div><\/div><div class=\"wpmtst-testimonial testimonial t-slide post-128\"><div class=\"wpmtst-testimonial-inner testimonial-inner\"><div data-infinite-loop=\"true\"  class=\"wpmtst-testimonial-content  testimonial-content\"><h3 class=\"wpmtst-testimonial-heading testimonial-heading\">&#8220;ABSOLUTE BELTER OF A HIDEWAY&#8221;<\/h3><p>Almarina Villa\u00b4s service was simply incredible. A beautiful villa with great outside spaces for sharing food and laughs and some cosy spots for a romantic drink. Overall, absolute belter of a hideaway.<\/p><\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-name\">Reece Barret - Villa Naraya<\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div>[\/et_pb_code][et_pb_button button_url=\"\/reviews\" button_text=\"View more\" button_alignment=\"center\" _builder_version=\"4.27.0\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Of course it is. The booking Price includes the bedlinen and towels: Yes, it does include cotton bed linen and good quality towels. It does not include the beach towels if it is explicitly stated in the villa description.The standard checkin time is from 4pm and the checkout time is until 11am. 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